Information before decisions
Review profiles, scope and costs before confirming. Any additional cost should be discussed and agreed.
Support through a clear process.
Principles that help customers and providers understand each other throughout a job.
Keep job and payment records
Track status in your account and retain conversations. A transfer screenshot alone does not confirm payment.
Warranty follows agreed terms
Warranty conditions depend on the service and recorded agreement. Submit a description, photos and booking details for review.
A way to resolve concerns
Discuss the issue with the provider first. If it remains unresolved, share the information with support. Each case is reviewed based on its records.